How to Convert Unhappy Patients into Happy Patients

March 27th, 2015

Quality patient care is the prime directive for the healthcare industry. Of course, dealing with unhappy patients is a daily occurrence for many medical professionals. Finding ways to make these disgruntled patients less distressed benefits both the patient and the caregiver.

What follows is a look at a few strategies aimed at converting unhappy patients into those that are happy.

Empathy is Always a Good Policy

Empathy is one of the most important attributes your employees need to possess, and dealing with unhappy patients — your customers, essentially — is where it really comes into play. In short, your staff needs to put themselves in their patients’ shoes, so they can better understand their condition and needs. This is an essential first step in making patients happier.

Listening is a Vital Part of Empathy

You can’t be empathic without being a good listener. Your medical staff needs to truly listen to a patient’s needs — not merely “hear” them. They need to use good body language to help truly make a connection with the patient. This facilitates the fixing of any situations, giving patients a more positive outlook.

Help them to Fully Understand All Aspects of their Treatment

Many times patients become angry when they feel their care providers aren’t being honest with them or are treating them like a child. It is important to clearly explain everything about their treatment — new medications, healing times, etc. — so their lack of understanding doesn’t lead to a lack of trust.

A Good, Caring Disposition always Helps

Make sure your staff understands that they need to present a caring disposition when interacting with their patients. They need support and reassure those receiving care, all while ensuring their needs are being met by your entire staff — from doctors to nurses. The bottom line is that anyone in the healthcare profession must commit to quality patient care.

If you need additional insight on building a winning medical staff that puts patient care above all, talk to the experts at Pinnacle Workforce. As one of the top staffing agencies in the healthcare industry, we can ensure your business is a successful one. Schedule some time with us at your earliest convenience.

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