How to Convert Unhappy Patients into Happy Patients

March 27th, 2015

Quality patient care is the prime directive for the healthcare industry. Of course, dealing with unhappy patients is a daily occurrence for many medical professionals. Finding ways to make these disgruntled patients less distressed benefits both the patient and the caregiver.

What follows is a look at a few strategies aimed at converting unhappy patients into those that are happy.

Empathy is Always a Good Policy

Empathy is one of the most important attributes your employees need to possess, and dealing with unhappy patients — your customers, essentially — is where it really comes into play. In short, your staff needs to put themselves in their patients’ shoes, so they can better understand their condition and needs. This is an essential first step in making patients happier.

Listening is a Vital Part of Empathy

You can’t be empathic without being a good listener. Your medical staff needs to truly listen to a patient’s needs — not merely “hear” them. They need to use good body language to help truly make a connection with the patient. This facilitates the fixing of any situations, giving patients a more positive outlook.

Help them to Fully Understand All Aspects of their Treatment

Many times patients become angry when they feel their care providers aren’t being honest with them or are treating them like a child. It is important to clearly explain everything about their treatment — new medications, healing times, etc. — so their lack of understanding doesn’t lead to a lack of trust.

A Good, Caring Disposition always Helps

Make sure your staff understands that they need to present a caring disposition when interacting with their patients. They need support and reassure those receiving care, all while ensuring their needs are being met by your entire staff — from doctors to nurses. The bottom line is that anyone in the healthcare profession must commit to quality patient care.

If you need additional insight on building a winning medical staff that puts patient care above all, talk to the experts at Pinnacle Workforce. As one of the top staffing agencies in the healthcare industry, we can ensure your business is a successful one. Schedule some time with us at your earliest convenience.

Does your Medical Team Culture attract Top Candidates?

March 20th, 2015

In the competitive modern business world, it is important for your company to consistently attract the top candidates, and the healthcare industry isn’t an exception to this rule. Sure, a competitive salary and a generous benefits package help in convincing the top talent to work for your firm. In many cases, however, corporate culture plays a large role in determining where the best go to work, especially when compensation packages are equal.

With that in mind, what steps can your organization take to ensure its company culture is the envy of the competition? Let’s take a closer look.

Offer Employees a Chance to Grow Professionally

The best talent needs to know that they will thrive as an employee with your firm. This means offering them a good supply of interesting project work, inspiring bosses and coworkers, as well as the opportunity for professional growth and advancement. If all they perceive is a dead-end position, chances are the top candidates will look elsewhere to further their career.

A Flexible Work Environment gives a Good Work/Life Balance

Your company’s work environment needs to be flexible to attract top candidates, especially those from the millennial generation. Don’t strictly enforce a 9 to 5 schedule. Instead, offer flex time and judge employees more on the quality of their project work as opposed to merely looking at whether or not they are at their desk at exactly 9AM everyday.

Remember that Word about your Company Culture gets Around

You can be sure that your current workers keep their friends and colleagues informed about what it’s like at your organization. Give your workers a chance to grow, a flexible work/life balance, and a fun and active office environment, and watch how your company culture becomes the envy of the competitors in your area. Do all this and watch the résumés from top candidates arrive in droves!

If your organization needs additional input on developing a winning corporate culture, talk to the experts at Pinnacle Workforce. As one of the top staffing agencies in the healthcare industry, we can supply your firm with great business insight and top candidates. Schedule a meeting with us today!

Is the Job you love worth a Less Than Ideal Salary?

March 13th, 2015

Finding happiness in your chosen profession is a goal for which many workers strive. While some derive their happiness from making as much money as possible, others gain a sense of worth from the type of work they perform. Both kinds of workers are plentiful within the healthcare industry, and some enjoy the best of both worlds — a top notch salary at a job they love.

On the other hand, some are forced to choose between the two. Which begs the question: Is a job you love worth a less competitive salary? Let’s take a closer look to see if we can find the answer.

You can’t put a Price on Job Happiness, can You?

Is it possible to actually put a dollar figure on job satisfaction? If you are currently in a position you love; doing meaningful work on a team of professional comrades, jumping to a different, higher paying job opportunity does come with a risk.

Would any added responsibility and longer hours disrupt your work-life balance? What if the work itself is less rewarding? These are important factors that need to be taken into consideration along with salary and a benefits package.

Ultimately the Right Answer lies within Yourself

Each worker brings their own set of priorities and needs to this question. Some may need the extra money a high salary would bring, when others prefer a stable position with friends and maybe a little less money in their pocket each payday. There are a myriad of factors that play into any worker’s ultimate decision.

In short, this is a question where the right answer is up to the person themselves. Choosing between a higher salary and a job you love is a decision that lies within yourself. Take enough time to look at every variable before making a final choice.

If you need any additional input on career development in the healthcare industry, talk to Pinnacle Workforce. As one of the nation’s top medical industry staffing agencies, we can help take your career to the next level. Schedule some time with us as soon as possible!

Out of School? Don’t stop Learning!

March 6th, 2015

Just because you’ve earned your degree or a diploma doesn’t mean your days of learning have passed. In order to thrive in your professional career, continuing education is a must — especially in the competitive health industry. New medical equipment, software, and other innovations are a regular occurrence in this field, so rest assured that you’ll never stop learning in the world of healthcare.

Let’s take a closer look at a few things you can do to further your education after leaving school.

Earning Professional Certifications enhances your Skills

A good first step when continuing your education after school involves earning any professional certifications related to your profession and current job role. Do some research on your own and also talk to your manager and coworkers about their recommendations for worthwhile certifications. They are a great way to both expand and reinforce the valuable knowledge you need to do your job wisely.

Chances are your company will provide tuition and fee reimbursement to acquire a professionally relevant certification. Additionally, should it ever become time to look for a new position, certifications look great on a résumé.

Consider an Advanced Degree to truly grow your Career

Ultimately, if your career goals include moving into management someday, earning an advanced degree is arguably a must. If you only have your high school diploma or a GED, consider acquiring your Bachelor’s or Associate’s degree. You’ll greatly benefit from the added knowledge, while truly being able to make a positive impact at your organization, as well as getting noticed when it becomes time for promotions.

Once again, the best companies in the medical profession actively encourage their workers to further their education and offer tuition reimbursement as an incentive. This benefit is a must for companies hoping to attract the best talent. Take advantage of their support!

If you need any additional advice in growing your career in the medical industry, talk to the knowledgeable staff at Pinnacle Workforce. As one of the top staffing agencies in the world of healthcare, we can give you the positive insight that takes your career to the next level. Schedule some time with us today!

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